FREQUENTLY ASKED QUESTIONS

When will I receive my order? What are the delivery times?

Delivery time: 7-21 business days. Delivery times vary depending on your region. On average, it takes about 2-3 weeks from the moment of placing an order to receiving it. You can track your order.

Do you guarantee the anonymity of the order?

Yes, anonymity of the order and neutrality of packaging are guaranteed.  All orders are shipped in regular boxes. When confirming an order by phone, the transfer of information to third parties is excluded.

I made an order, what next?

After placing an order on the website, our managers will contact you shortly to confirm it and verify the details. Please check your email. Unconfirmed orders will not be executed!

If the size doesn’t fit me, can I exchange the item?

Yes, you can exchange an item within 7 days after delivery, if it wasn’t worn and has all the labels on. Goods of good quality from the “Sale” section cannot be exchanged or returned. The exchange of goods must be previously agreed upon, informing the reason for the exchange of goods. Goods sent to our address without prior approval will not be exchanged. After confirming the exchange, you need to send the goods to our address. After we receive it and check whether the appearance, packaging and labels have been preserved, we will contact you and you can place an order for another product.

What is the country of origin of the lingerie?

Our underwear is produced in Ukraine.

Does your lingerie pass experimental wear?

Yes, our sets are being developed and tested. Before the collections go to the online store, they are tested in various conditions by our employees and clients, we receive feedback from them and make improvements if needed.

I can't find the right size, how can I place an order in this case?

If you want to place an order, but do not know the size, we advise you to use the size chart.  If you have any difficulties and couldn’t determine your size according to the size chart, please drop us a message and we will be more than happy to help you. To accurately determine the size of lingerie, you need to know your parameters in inches.

How much does the postage cost?

The shipping cost can be found in the Shipping Policy section.

STILL HAVE QUESTIONS?

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